Privacy Policy zuma78 — We Protect Your Data Personal You

Zuma78 collects various categories of personal information to enable us to provide a safe, seamless service tailored to each member's needs. This information is collected when you register an account, use the platform, carry out transactions, or contact our support team.

We do not collect information beyond what is needed for platform operations and legal compliance. Every category of data collected has a clear justification and will be deleted once its purpose has been fulfilled.

Personal data collected by zuma78 is used responsibly and only for legitimate purposes. We do not use your data for purposes unrelated to the provision of platform services without your explicit prior consent.

The following are the primary purposes for which your personal data is used:

• Account Management: Creating and maintaining member accounts, including the registration process, identity verification, and profile management.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions within the platform securely and accurately.
• Platform Security: Detecting and preventing fraudulent activity, money laundering, unauthorised access, and other security threats.
• Legal Compliance: Fulfilling legal and regulatory obligations, including reporting requirements to the relevant authorities.
• Service Improvement: Analysing usage patterns to improve the platform, enhance user experience, and develop new features.
• Service Communications: Sending important notifications related to your account, transactions, security updates, and promotional information (with your consent).
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering appropriate support to members.

We apply a "minimum necessary use" approach — meaning we only use data that is strictly required for each purpose stated above.

Zuma78 does not sell, commercialise, or disclose your personal data to third parties except in the situations stated below. All data sharing is subject to strict confidentiality and data protection agreements.

• Payment Providers: Required financial data is shared with licensed payment service providers such as FPX, DuitNow, and e-wallet providers to process your transactions.
• Game Providers: Basic account information is shared with third-party game providers (such as slot and live casino providers) solely to enable you to access their games.
• Regulatory Authority: zuma78 may be required to disclose certain information to licensing authorities, law enforcement agencies, or regulatory bodies as mandated by law.
• Identity Verification Service: KYC data is shared with licensed identity verification service providers for document verification and fraud prevention purposes.
• Business Transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of that transaction, with notice provided to members.

In all data sharing instances, we ensure that recipients have adequate data protection measures in place and only use your information for authorised purposes.

Zuma78 continuously invests in cybersecurity infrastructure to ensure your personal data is always protected. We employ a combination of technical, physical, and organisational measures to safeguard your information.

• SSL/TLS Encryption: All data transmitted between your device and zuma78 servers is encrypted using 256-bit SSL/TLS protocol — the highest security standard in the industry.
• Strict Access Control: Only authorised personnel may access member personal data, and every access is automatically logged and monitored.
• Regular Security Audits: Our systems undergo regular penetration testing and security audits by independent cybersecurity experts.
• Two-Factor Authentication: Members are encouraged to activate two-factor authentication (2FA) for an additional layer of security on their account.
• 24/7 Monitoring: An automated monitoring system operates around the clock to detect and respond to any security threats in real time.

While we take all reasonable precautions, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and never sharing your login credentials with anyone.

Zuma78 uses cookies and similar tracking technologies to enhance user experience, understand how the platform is used, and deliver more relevant content to you. Cookies are small text files stored on your device when you browse our platform.

Types of cookies used by Zuma78:

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Analytics Cookies: Helping us understand how users interact with the platform — pages visited, session duration, and navigation patterns — for improvement purposes.
• Functional Cookies: Saving your preferences and settings — such as display theme, game preferences, and language selection — to provide a more personalised experience.
• Security Cookies: Used to detect unusual activity, prevent fraud, and protect your account from unauthorised access.

You can manage your cookie settings through your web browser preferences. Please note that disabling certain cookies may affect platform functionality. For more information on how we use cookies, please contact our support team.

Zuma78 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once the retention period expires, your data will be securely deleted or anonymised.

• Active Account Data: Retained for the duration your account is active plus the mandatory period following account closure as required by law.
• Financial Transaction Records: Retained for a minimum of 7 years after a transaction occurs, in line with financial and tax legal requirements.
• KYC Documents: Retained for the period required under applicable anti-money laundering laws.
• Communication Data: Customer support chat records are retained for 2 years for reference and service improvement purposes.
• Security Logs: Retained for 12 months for security investigation and threat detection purposes.

You may request the deletion of your account and personal data by contacting the zuma78 support team. Requests will be processed within 30 days, subject to mandatory retention requirements under applicable law.

As a zuma78 member, you have certain rights regarding your personal data that we hold. We are committed to respecting and facilitating the exercise of these rights.

To exercise any of the above rights, please contact the zuma78 support team via Live Chat within the platform. We will process your request within 30 working days. In some cases, we may need to verify your identity before processing the request.

Zuma78 is an online entertainment platform strictly restricted to individuals aged 18 and above. We do not knowingly collect, store, or process personal data of anyone under the age of 18.

If we discover that a person under the age of 18 has registered an account or provided personal data to us, we will immediately:

• Suspending and closing the account in question immediately.
• Deleting all personal data associated with the account.
• Taking the necessary steps to prevent underage individuals from accessing the platform in the future.

Parents and guardians who have reason to believe their child has registered at zuma78 are encouraged to contact us immediately so that appropriate action can be taken without delay.

In operating global platform operations, zuma78 may need to transfer your personal data to other countries where our servers or service providers are located. Such transfers are carried out in compliance with all applicable legal requirements.

When your data is transferred outside Malaysia, we ensure adequate protections are in place through:

• Data Processing Agreement: All third-party service providers who receive your data are required to sign comprehensive data protection agreements.
• Equivalent Protection Standards: We only transfer data to countries or organisations that provide an equivalent or higher level of data protection than Malaysia.
• Encryption in Transit: All cross-border data transfers are conducted through secure encrypted channels to prevent any unauthorised disclosure.

If you would like to learn more about the data transfer mechanisms we use, you may contact our privacy team for detailed information.

Zuma78 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements in how we protect your data.

When we make significant changes to this policy, we will:

• Updating the "Last Updated" date shown at the top of this page.
• Displaying a clear notice on the platform's home page regarding the changes made.
• Sending email notifications to all registered members where the changes are material and significantly affect your rights.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of the Zuma78 platform after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the zuma78 privacy team is always ready to assist you.

You can reach us through the following channels:

• Live Chat: Available 24/7 directly within the zuma78 platform — the fastest way to get immediate assistance.
• Support Email: [email protected] — for written enquiries requiring reference or documentation.
• Help Centre: Browse the FAQ us for answers to frequently asked questions about privacy and account security.

We are committed to responding to all privacy-related enquiries within 3 business days. For complaints requiring further investigation, we may need up to 30 days to provide a thorough response.

Zuma78 takes every privacy-related feedback and complaint seriously. Each case will be thoroughly investigated and appropriate remedial action taken when necessary. Member satisfaction and trust are our highest priority.